Contact Us
This page explains how to get in touch with Non Gamstop Casinos, what we can help with, and what we can't. We are an independent review site, not a casino. That distinction decides where your message should go, so it is worth a minute before you write.
What we can help with
Use the contact details shown on this site, in the header or footer, for any of the following:
- Corrections: a bonus figure, payment method or licence detail on one of our reviews looks out of date or wrong.
- Feedback: something in a guide was unclear, or you would like a topic covered, such as slots, wagering rules or withdrawal checks.
- Questions about our method: how we assess casinos and how the site is funded. Our About Us page explains this first.
- Reporting a problem: a casino we list has changed its terms or behaved in a way readers should know about.
We read every message, but we can't promise a reply time. Please don't send passwords, full card numbers or identity documents by any route.
What we can't do
We don't operate any of the casinos we review, so we can't see your account, release a withdrawal, reverse a bonus or decide a dispute. We also can't recommend a particular site for you personally or give financial or legal advice.
Gambling should be treated as paid entertainment. It isn't income and it isn't a way to solve money worries.
If you have a problem with a casino
Work through these steps in order. They usually resolve things faster than a third party can.
- Gather evidence: your username, dates, transaction references, screenshots of the terms that applied, and any chat transcripts.
- Contact the casino's own customer support in writing, such as live chat transcripts or email, so there is a record.
- If the answer is unsatisfactory, use the casino's formal complaints procedure. Check its terms for the stated steps and time limits.
- If it still isn't resolved, look at which regulator or dispute body the casino names in its terms. Overseas-licensed sites are regulated differently from those licensed by the UK Gambling Commission, and the protections available to you may be more limited.
Common disputes involve identity verification, source-of-funds checks, bonus wagering requirements, maximum bet rules and withdrawal limits. Reading the bonus terms before you deposit is the best prevention. Our guide to non GamStop casinos reviewed shows the headline offers and what to check in each set of conditions. Bonus figures are the casinos' own advertising, last checked on 30 September 2026, and they can change without notice.
Checking details before you write to us
If you are reporting an error, it helps to include:
- the page and the casino concerned, for example Betmica, Kikibet or Betninja;
- the statement you believe is wrong;
- a link to, or screenshot of, the casino's current terms showing the difference.
We will check it against the casino's published terms and update the review if the correction is confirmed. Commercial relationships with casinos don't decide our rankings or what we correct. More is on our Terms and Conditions page.
Support if gambling is causing harm
If gambling is affecting your money, relationships or mood, please speak to someone independent of any casino. You can also read our Responsible Gambling page.
- GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133, and online chat.
- BeGambleAware: information and advice for players and families.
- GAMSTOP: the free UK self-exclusion scheme for sites licensed in Great Britain. If you have registered, think carefully before looking for ways around it.
- Blocking software: tools that block gambling sites on your devices, and your bank's gambling-transaction block, can add another layer of protection.
You must be 18 or over to gamble. Support details can change, so check each organisation's own website for current contact information.
Sending a message
Keep it short and specific: what page, what you noticed and what you'd like changed. Please don't include personal gambling account details. Thank you for helping keep Non Gamstop Casinos accurate.